REFUND POLICY

This Refund Policy governs the conditions that apply to the purchase of courses, programs, classes, workshops and other educational services offered by Studio Recam through its digital platforms.

By making a purchase, the user expressly accepts the terms set out in this policy.

Nature of the products and services

The services offered by Studio Recam are digital, educational and training services, focused on the practical teaching of photography and the correct use of DSLR or mirrorless cameras to achieve professional-quality images. These services may include recorded courses, live classes, hands-on workshops, downloadable materials and access to educational platforms. In many cases, access is enabled once payment is confirmed.

General no-refund policy

Due to the digital nature of the content and the possibility of immediate access to the materials, Studio Recam does not offer refunds once the user has gained access to the course, program or service purchased. Because these are digital educational products, the content may be consumed in full or in part from the moment access is enabled.

Reservations, down payments and installment plans

Spot reservations, down payments or deposits are non-refundable. For installment payment plans, the user agrees to fulfill the entire agreement, regardless of their level of participation. Lack of attendance, inactivity or abandoning the program is not grounds for a refund.

Live classes and personalized services

Live classes, hands-on workshops or personalized sessions involve the allocation of time, resources and planning by Studio Recam. For this reason, no refunds are given for cancellations made by the user, sessions not attended are not refunded, and access is not transferable to third parties without express authorization.

Billing errors

In the case of duplicate charges or technical billing errors, the user must report it within the first five business days after the transaction. Once the error is verified, Studio Recam will issue the full or partial refund that applies to the case.

Voluntary cancellations

If the user decides to leave a course, program or workshop or voluntarily stops participating, no refund or credit of any kind will be issued, unless Studio Recam exceptionally decides otherwise.

Procedure to request a review

To request a review of a case, the user must send an email including their full name, date and method of payment, proof of the transaction and a clear description of the reason for the request. Requests must be sent to the email address studiorecam23@gmail.com and will be reviewed within a reasonable time.

Changes to this policy

Studio Recam reserves the right to modify or update this Refund Policy at any time. Changes will take effect once published on the platform and will apply to all purchases made from that moment on.